Job Description
Join TechNova Solutions and kickstart your tech career in the heart of Charlotte! We're urgently seeking passionate Entry Level IT Support Specialists to join our dynamic team. As a rapidly growing tech company, we offer comprehensive training, mentorship programs, and a collaborative environment where your growth is our priority. Perfect for recent graduates or career changers looking to break into the IT industry.
Why TechNova?
- Cutting-edge technology exposure
- Clear career advancement paths
- Competitive benefits package
- Flexible work arrangements
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install and configure computer systems and peripherals
- Document IT processes and create user guides
- Collaborate with senior engineers on complex troubleshooting
- Assist with network monitoring and basic maintenance
- Deliver exceptional customer service via phone/email/chat
- Participate in IT security awareness initiatives
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred (not required)
- Valid driver's license (for occasional site visits)