Job Description
We are urgently hiring for Entry-Level Technical Support Representatives in Columbus, Ohio. This is an excellent opportunity for individuals looking to start a career in the technology sector without any prior experience. We offer comprehensive, paid training to equip you with the skills needed to succeed in a dynamic, fast-paced environment.
Join a team where your growth is our priority. We are looking for motivated self-starters who are eager to learn and dedicated to providing top-notch customer service.
Why Join Us?
- Full Training Provided: No prior experience necessary. We teach you everything you need to know.
- Career Growth: Clear pathways for promotion within the company.
- Competitive Pay: Salary starting at $45k with performance bonuses.
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat.
- Diagnose and troubleshoot basic software and hardware issues.
- Document customer interactions, issues, and resolutions accurately.
- Maintain a high level of professionalism and patience while assisting diverse clientele.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Stay updated on product knowledge and technical procedures.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed of 40 WPM.
- Willingness to learn new software and systems quickly.
- Ability to work in a fast-paced, team-oriented environment.
- Must be authorized to work in the United States.