Job Description
Join our dynamic team at InnovateTech Solutions as we urgently seek passionate Entry-Level Tech Support Specialists! We're offering comprehensive paid training to launch your career in IT support, with no prior experience required. This full-time position in Orlando provides hands-on experience with cutting-edge technologies while earning competitive compensation. Our 8-week paid training program covers networking, security fundamentals, and customer service excellence. Immediate start dates available for motivated candidates ready to grow with us.
Responsibilities
- Provide first-level technical support for hardware/software issues
- Document troubleshooting steps and solutions in ticketing systems
- Assist customers via phone, email, and remote support
- Collaborate with senior engineers on complex technical problems
- Participate in ongoing training to enhance technical skills
- Maintain accurate inventory of IT assets
- Adhere to company security protocols and best practices
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and internet navigation skills
- Excellent communication and customer service aptitude
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional site visits)
- Passion for technology and continuous learning
- Reliable transportation to Orlando office