Job Description
Launch your tech career in sunny Tampa with our paid training program! Tampa Tech Innovations is urgently hiring Entry-Level Tech Support Specialists to join our dynamic team. No prior experience required – we provide comprehensive paid training to transform motivated individuals into IT professionals. Enjoy competitive benefits, growth opportunities, and a vibrant workplace culture in Florida's tech hub.
What We Offer:
- Full paid training program covering hardware/software troubleshooting
- Industry certifications included (CompTIA A+, Network+)
- Clear career advancement path to senior roles
- Comprehensive benefits package (health/dental/vision)
- Collaborative environment with mentorship opportunities
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues for clients
- Document cases accurately in ITSM systems
- Escalate complex issues to senior engineers
- Conduct remote system installations and configurations
- Participate in continuous training modules
- Maintain customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience
- Must pass background check and drug screen
- Authorized to work in the US (no visa sponsorship)