Job Description
Join TechNova Solutions as an Entry Level Remote IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with no prior experience to join our dynamic team. Enjoy the flexibility of remote work while providing essential technical support to clients across Ohio. Our comprehensive training program will equip you with industry-leading skills in cloud computing, cybersecurity fundamentals, and customer service excellence. Be part of a forward-thinking company that invests in talent growth and offers clear career progression paths. Apply today and transform your passion for technology into a professional career!
Responsibilities
- Provide remote technical assistance to clients via phone, email, and chat
- Troubleshoot hardware, software, and network connectivity issues
- Document support tickets and maintain accurate case records
- Install and configure software systems and security updates
- Collaborate with senior technicians on complex technical problems
- Conduct remote system diagnostics and preventative maintenance
- Deliver exceptional customer service with patience and clarity
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently
- Willingness to complete paid company training program
- Reliable home office setup with high-speed internet
- Valid driver's license for occasional on-site visits