Job Description
Join Boston's fastest-growing tech firm as an Entry-Level Tech Support Specialist! We're urgently hiring motivated individuals for immediate start with comprehensive paid training. No prior experience required – we provide all certifications and hands-on mentorship to launch your IT career. Enjoy competitive pay, full benefits, and career advancement opportunities in Boston's thriving tech hub.
Responsibilities
- Provide remote and in-person technical support to enterprise clients
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in 24/7 on-call rotation after training completion
- Conduct security audits and vulnerability assessments
- Maintain inventory of IT assets and equipment
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and troubleshooting skills
- Strong problem-solving and communication abilities
- Ability to work flexible hours including evenings/weekends
- Valid driver's license (for occasional client site visits)
- Pass background check and drug screening
- Willingness to earn CompTIA A+ certification during training
- Team player with customer service mindset