Job Description
Start your tech career tomorrow with InnovateTech Solutions! We're urgently hiring entry-level professionals for our San Jose headquarters. Join our dynamic team and gain hands-on experience in cutting-edge technologies while supporting Fortune 500 clients. Enjoy comprehensive training, mentorship programs, and rapid career advancement opportunities. This is your chance to launch into the heart of Silicon Valley innovation!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues for enterprise clients
- Document troubleshooting steps and solutions in CRM systems
- Collaborate with senior engineers on complex escalations
- Participate in daily team stand-ups and knowledge-sharing sessions
- Maintain service level agreements (SLAs) with 95%+ resolution rates
- Learn and implement new technologies through continuous training
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Customer service experience with problem-solving mindset
- Ability to work flexible shifts including weekends if needed
- Strong communication and documentation skills
- Must be authorized to work in the US immediately
- Eagerness to learn cloud technologies (AWS/Azure basics)
- Valid California driver's license for occasional client visits