Job Description
Join our dynamic team at Oakland Innovations Inc. as an Entry-Level Tech Support Specialist! We're urgently hiring passionate individuals ready to kickstart their career in technology. This role offers hands-on experience with cutting-edge systems while serving diverse clients across the Bay Area. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in Oakland's thriving tech hub.
Responsibilities
- Provide first-line technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues for enterprise clients
- Document tickets and maintain accurate support logs
- Collaborate with senior engineers on complex problem-solving
- Assist with IT asset management and inventory tracking
- Participate in cross-departmental training sessions
Qualifications
- High school diploma or equivalent; tech certifications a plus
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Excellent communication and customer service skills
- Ability to troubleshoot under pressure and prioritize tasks
- Valid driver's license required for occasional on-site visits