Job Description
We are seeking a highly motivated Entry Level Technical Support Associate to join our growing team in San Antonio. In this role, you will be the first point of contact for our clients, providing top-tier technical assistance and troubleshooting. We believe in promoting from within and offer comprehensive training programs for candidates with no prior experience. If you are a problem solver with excellent communication skills and a passion for technology, we want to hear from you.
Responsibilities
- Assist customers with hardware and software technical issues via phone and email.
- Diagnose and resolve common network connectivity and device configuration problems.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Collaborate with senior technicians to escalate complex issues and learn advanced troubleshooting techniques.
- Maintain a high level of professionalism and patience when communicating with diverse client bases.
- Participate in weekly training sessions to stay updated on the latest technology trends.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or Computer Science is a plus.
- No prior professional experience is required; we value attitude and aptitude over experience.
- Strong written and verbal communication skills with a focus on clarity.
- Basic computer literacy and eagerness to learn new software and systems.
- Ability to work independently and as part of a collaborative team environment.
- Reliable internet connection and a quiet workspace are essential.