Job Description
Join Nexus Solutions Inc. as an Entry-Level Tech Support Associate in sunny San Francisco! We're urgently hiring motivated individuals with no prior experience required – we provide comprehensive paid training to launch your career in IT. Work with cutting-edge technology while supporting Fortune 500 clients in a collaborative, growth-oriented environment. Immediate start dates available!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for enterprise clients
- Diagnose hardware/software issues using remote access tools
- Document cases accurately in CRM systems (Salesforce)
- Collaborate with senior engineers on complex escalations
- Participate in daily training sessions to master new technologies
- Contribute to knowledge base articles and troubleshooting guides
- Maintain 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work flexible shifts (including weekends)
- Passion for technology and continuous learning
- Must pass background check and drug screening
- Authorized to work in the United States