Job Description
We are looking for ambitious individuals to join our team as Entry Level Tech Support Associates in Seattle, WA. If you are eager to start a career in technology and have a passion for helping others, we provide comprehensive training with no prior experience required.
As a key member of our support team, you will be the first point of contact for our clients, ensuring they receive the technical assistance they need to succeed. We offer a dynamic work environment, competitive benefits, and a clear path for career advancement.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Diagnose and troubleshoot basic software and hardware issues.
- Guide clients through technical solutions and processes.
- Document customer interactions and case resolutions accurately.
- Collaborate with senior technicians to escalate complex tickets.
- Stay updated on product features and company policies.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Strong communication skills with a patient and friendly demeanor.
- Basic computer literacy and familiarity with web browsers.
- Willingness to learn new technologies and complete training.
- Reliable internet connection and a quiet workspace.