Job Description
Are you looking to launch a rewarding career in the technology sector? Apex Innovations Inc. is actively seeking dedicated individuals for our Entry-Level Tech Support Associate position in Oakland, CA. We are offering immediate hire opportunities for candidates who are eager to learn and grow with us. No prior technical experience is required; we provide comprehensive, paid training to ensure your success. Join a diverse and inclusive team where your contributions matter.
Why Join Us?
- Competitive hourly pay ($18 - $24/hr).
- Full benefits package including health, dental, and vision.
- Career advancement opportunities within the tech industry.
- Supportive work environment with ongoing mentorship.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Troubleshoot and resolve common technical hardware and software issues.
- Document customer interactions and issue resolutions accurately in the CRM system.
- Collaborate with senior team members to escalate complex technical inquiries.
- Maintain a high level of professionalism and patience when assisting diverse clientele.
- Stay updated on company products and service offerings to provide accurate information.
Qualifications
- High School Diploma or GED equivalent (Bachelor's degree preferred but not required).
- Basic computer literacy and typing skills (40+ WPM).
- Strong written and verbal communication abilities.
- Reliable internet connection and home office setup (if applicable).
- Willingness to learn new technologies and complete training modules.
- Ability to work flexible shifts, including evenings and weekends as needed.