Job Description
Join our award-winning team as a Remote Entry-Level Technical Support Specialist! No experience required – we provide comprehensive paid training to launch your career in tech. This immediate hire opportunity offers full remote work with flexible hours and growth potential into cybersecurity, cloud computing, or IT management roles. Enjoy competitive pay, benefits package, and a supportive virtual environment designed for success.
Why Choose Us?
- Industry-leading certification programs (CompTIA A+, Google IT Support)
- Career advancement pathways with 85% promotion rate
- 100% remote work with flexible scheduling
- Comprehensive health, dental, and vision benefits
- Employee tech stipend for home office equipment
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email for enterprise clients
- Troubleshoot hardware/software issues using diagnostic tools and scriptsDocument cases accurately in CRM system with detailed resolution steps
- Collaborate with senior engineers on complex escalations
- Participate in daily training modules to build technical expertise
- Maintain customer satisfaction scores above 95%
- Adhere to SLA metrics for response and resolution times
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy with internet navigation skills
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Customer service mindset with empathy and patience
- Willingness to obtain industry certifications within 6 months