Job Description
Immediate opportunity for career changers and recent graduates! Baltimore Tech Solutions is urgently hiring motivated individuals for our remote Entry Level Customer Support role. No prior experience required – we provide comprehensive training! Join our dynamic team and launch your career in tech while working fully remote from anywhere in the Baltimore metro area.
Why join us?
- Competitive hourly pay with performance bonuses
- 100% remote work environment
- Comprehensive paid training program
- Clear career advancement path
- Comprehensive benefits package (medical, dental, vision)
Responsibilities
- Respond to customer inquiries via phone, email, and chat support
- Document customer interactions in CRM systems
- Troubleshoot basic technical issues and escalate when needed
- Collaborate with senior team members to resolve complex cases
- Maintain high customer satisfaction scores
- Participate in ongoing training sessions
- Adhere to company policies and SLAs
Qualifications
- High school diploma or equivalent (recent graduates welcome)
- Strong verbal and written communication skills
- Reliable internet connection and quiet home office space
- Basic computer proficiency (email, browsers, MS Office)
- Ability to multitask and manage time effectively
- Positive attitude and willingness to learn
- No experience required – training provided!