Job Description
Launch your career with Growth Solutions Inc. - Columbus's leading customer experience provider! We're seeking passionate individuals no experience necessary to join our award-winning team. Enjoy comprehensive training, career advancement opportunities, and a supportive environment where your growth matters. Our modern downtown office offers flexible schedules, competitive benefits, and mentorship programs designed to accelerate your professional journey.
Why join us?
- Industry-leading onboarding program
- Clear path to promotions within 12 months
- Tuition reimbursement for certifications
- Health/dental/vision benefits from day one
- Collaborative culture with regular team-building events
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Resolve inquiries using our proprietary CRM system
- Document interactions in Salesforce with 99% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in weekly skills development sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and active listening skills
- Ability to type 30+ WPM with attention to detail
- Proficient with basic Microsoft Office applications
- Customer-focused mindset with problem-solving aptitude
- Flexible schedule availability (including weekends)
- Valid US work authorization
- Willingness to complete paid certification training