Job Description
Launch your career with Minneapolis Growth Partners! We're seeking motivated individuals for our immediate hire entry-level Customer Service Representative position. Join our dynamic team in the heart of downtown Minneapolis and gain valuable experience in a supportive, growth-oriented environment. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, comprehensive benefits, and a clear path for advancement.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Document interactions and maintain accurate case records
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications and willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- Reliable transportation to our downtown Minneapolis location
- Must be available for flexible scheduling including weekends