Job Description
Are you looking for a career change or your first job in Raleigh, NC?
Apex Support Solutions is currently hiring motivated and energetic individuals to join our growing team as Entry Level Customer Service Representatives. We offer a competitive salary, comprehensive training, and a clear path for professional advancement.
In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. We are looking for candidates who are eager to learn, reliable, and ready to start immediately.
Why Apply?
- No Experience Required: We provide full paid training to get you up to speed.
- Immediate Start: Start earning as soon as you are hired.
- Career Growth: Excellent opportunities for internal promotion.
Responsibilities
- Client Interaction: Answer incoming calls and emails, addressing customer inquiries regarding products and services in a polite and helpful manner.
- Problem Resolution: Troubleshoot basic issues and escalate complex matters to senior staff while ensuring the customer feels heard and valued.
- Data Entry: Maintain accurate and up-to-date records of customer interactions, transactions, and comments in our CRM database.
- Team Collaboration: Work closely with team leaders and colleagues to achieve daily performance targets and improve service standards.
- Feedback Collection: Gather and document customer feedback to help refine our service offerings and operational procedures.
- Adherence to Policy: Follow all company policies, procedures, and safety guidelines strictly.
Qualifications
- Education: High school diploma or GED is required; college students are encouraged to apply.
- Communication: Excellent verbal and written communication skills with the ability to listen actively.
- Technical Skills: Basic computer proficiency and typing speed of at least 40 WPM.
- Attitude: A positive, patient, and resilient attitude is essential for this fast-paced role.
- Reliability: Must be punctual and available to work a flexible schedule, including weekends.