Job Description
Join our dynamic team as a Remote Customer Support Specialist and launch your career in tech with no experience required! We provide comprehensive paid training and flexible remote work options, allowing you to start tomorrow in Tucson. This full-time role offers growth opportunities into technical or leadership positions within 12 months.
Our ideal candidate is a motivated problem-solver with excellent communication skills. Enjoy a supportive virtual environment with daily team huddles and quarterly in-person meetups in Tucson. Benefits include health insurance, paid time off, and professional development stipends.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Utilize CRM software to document interactions and track resolution status
- Collaborate with technical team to escalate complex issues efficiently
- Maintain detailed case notes and follow up on unresolved tickets
- Participate in daily training sessions to master product knowledge
- Achieve monthly performance metrics for response time and satisfaction
- Contribute to knowledge base articles for common customer issues
Qualifications
- High school diploma or equivalent (no college degree required)
- Basic computer proficiency with reliable internet connection
- Strong written and verbal communication skills
- Ability to work independently in a remote setting
- Customer service mindset with patience and problem-solving aptitude
- Willingness to learn proprietary software systems
- Reliable quiet workspace with headset capability
- Must be available for flexible hours including evenings/weekends