Job Description
Launch your tech career with our comprehensive paid training program! Detroit Digital Academy is seeking motivated individuals for entry-level part-time tech support roles. No prior experience required – we'll provide hands-on training in network troubleshooting, system diagnostics, and customer service excellence. This position offers flexible scheduling while building foundational IT skills in a collaborative environment. Join our mission to bridge Detroit's digital talent gap and grow your career with industry-recognized certifications.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install and configure desktop/laptop systems
- Document troubleshooting steps and resolutions
- Train users on new software applications
- Assist with network connectivity diagnostics
- Maintain inventory of IT assets
- Collaborate with senior technicians on complex issues
Qualifications
- High school diploma or equivalent (GED)
- Basic computer literacy skills
- Strong problem-solving aptitude
- Excellent verbal communication abilities
- Ability to work flexible hours (evenings/weekends)
- Valid Michigan driver's license (for occasional site visits)
- Pass background check and drug screening