Job Description
Are you looking for a flexible part-time job in London that offers growth opportunities? Horizon Digital Solutions is seeking a motivated Entry Level Customer Support Specialist to join our dynamic team. This is a fantastic opportunity for recent graduates or students looking to gain valuable experience in the tech industry.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring they receive top-notch assistance and guidance. We value enthusiasm, integrity, and a willingness to learn above all else.
Why Join Us?
- Competitive salary and flexible working hours.
- Comprehensive training and career progression opportunities.
- Supportive and inclusive work environment.
Responsibilities
- Handle Inquiries: Respond to customer emails and phone calls in a timely and professional manner.
- Problem Solving: Assist customers in resolving technical issues and product-related questions.
- Record Keeping: Update and maintain accurate customer records in our CRM database.
- Process Improvement: Identify common issues and suggest improvements to the support team.
- Team Collaboration: Work closely with senior staff to ensure consistent service delivery.
- Training: Participate in daily training sessions to enhance product knowledge and soft skills.
Qualifications
- Education: High school diploma or equivalent (Bachelor's degree preferred but not required).
- Communication: Excellent written and verbal communication skills with a clear, friendly tone.
- Technical Skills: Basic computer literacy and familiarity with Microsoft Office Suite.
- Reliability: Must have a reliable internet connection and a quiet workspace.
- Attitude: Eager to learn, adaptable, and eager to take on new challenges.