Job Description
Join our dynamic team at Global Solutions Inc. and kickstart your career in customer service! We're seeking enthusiastic individuals for our part-time entry-level position in Houston, TX. This role offers flexible hours, comprehensive training, and a supportive environment perfect for students and recent graduates. As a key member of our customer experience team, you'll directly impact client satisfaction while building valuable professional skills.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using our CRM system
- Document interactions accurately in customer databases
- Collaborate with senior team members on complex cases
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous learning
- Support marketing campaigns with outbound communication
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and active listening skills
- Basic computer proficiency and typing speed (30+ WPM)
- Ability to work flexible shifts including weekends
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Houston facility
- Quick learner with adaptability to new technologies
- No prior experience required - full training provided