Job Description
Are you looking for a rewarding entry-level part-time job in Nashville, TN? Nashville Support Hub is expanding our team and seeking enthusiastic individuals to join our customer service department. This is a fantastic opportunity for students, recent graduates, or anyone seeking flexible work-life balance.
In this role, you will be the face of our brand, providing exceptional support to our clients. We pride ourselves on our inclusive culture and provide all the training you need to succeed. If you are ready to start a career with growth potential, we want to hear from you.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints by clarifying the problem, determining the cause, and selecting the best solution.
- Process orders, forms, applications, and requests.
- Manage customer accounts and update information in our CRM system.
- Collaborate with the sales team to identify and suggest improvements to our customer service processes.
- Meet daily and weekly performance targets regarding call volume and customer satisfaction scores.
Qualifications
- High school diploma or equivalent; some college is a plus.
- Previous customer service experience is preferred but not required for this entry-level position.
- Strong verbal and written communication skills with a focus on clarity and professionalism.
- Basic computer proficiency, including typing speed and accuracy.
- Ability to work flexible hours, including evenings and weekends.
- A positive attitude and a genuine desire to help others.