Job Description
Are you looking for a stable career with comprehensive paid training and a night shift schedule? We are seeking motivated individuals to join our expanding team in Boston, MA.
We believe in growing our team from within. That’s why we offer full training programs for all new hires, ensuring you have the skills and confidence to excel in your role. If you are a night owl looking for a rewarding opportunity, apply today!
Why Join Us?
- Paid Training: No prior experience required; we teach you everything you need to know.
- Night Shift Benefits: Competitive hourly rates with shift differentials.
- Modern Environment: Work in a state-of-the-art facility in the heart of Boston.
- Growth Potential: Clear pathways for career advancement within the company.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening shifts.
- Provide accurate information regarding products, services, and account status.
- Resolve complex issues and escalate them to supervisors when necessary.
- Utilize CRM software to document interactions and maintain customer records.
- Adhere to company scripts and quality assurance standards during every call.
- Maintain a professional demeanor and high energy levels throughout the night.
Qualifications
- Must be available to work night shifts (e.g., 6:00 PM – 2:00 AM).
- High school diploma or GED is required.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable transportation and ability to pass a background check.