Job Description
Are you a natural problem solver with a passion for helping people? Oakland Connect Solutions is looking for a dedicated Entry-Level Customer Service Representative to join our growing team in the heart of Oakland. This is an excellent opportunity for recent graduates or individuals looking to kickstart their career in a fast-paced, supportive environment.
In this role, you will be the face of our brand, ensuring every customer interaction leaves a lasting positive impression. We value curiosity, empathy, and a strong work ethic above all else. If you are ready to grow your professional skills while earning a competitive hourly wage, apply today!
Responsibilities
- Greet and assist customers with inquiries regarding products, services, and store policies in a friendly and professional manner.
- Process sales transactions accurately using the POS system, ensuring proper change and receipt issuance.
- Maintain a clean, organized, and visually appealing sales floor to enhance the customer shopping experience.
- Answer incoming phone calls and emails promptly, resolving issues or routing them to the appropriate department.
- Assist with inventory management, including stock replenishment and merchandise organization.
- Collaborate with team members to achieve daily sales targets and store goals.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or retail experience is a plus, but we provide comprehensive on-the-job training for enthusiastic candidates.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to stand for extended periods and lift up to 25 lbs.
- Reliable transportation and availability to work flexible shifts, including weekends and holidays.