Job Description
Join Sacramento Community Services as an Entry-Level Customer Service Representative and launch your career in a supportive environment! We're seeking energetic individuals to assist our diverse client base with inquiries, resolve concerns, and deliver exceptional experiences. This flexible part-time role offers training, growth opportunities, and the chance to make a real impact in your community. Perfect for students, recent graduates, or career changers looking to build transferable skills in communication and problem-solving.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and update client information in our CRM system
- Collaborate with team members to resolve complex issues efficiently
- Document interactions accurately and maintain detailed case notes
- Contribute to improving customer service protocols and workflows
- Represent the company positively in all client interactions
Qualifications
- High school diploma or equivalent required (college students welcome)
- Strong communication skills with clear verbal and written abilities
- Basic computer proficiency and familiarity with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with patience and problem-solving aptitude
- No prior experience necessary – comprehensive training provided
- Must be available for flexible scheduling including weekends