Job Description
Are you looking for an exciting opportunity to launch your career in the heart of North Carolina? Apex Solutions Group is currently seeking a motivated Entry-Level Customer Service Associate to join our dynamic team in Raleigh.
We are not just hiring employees; we are building a community of future leaders. As a part-time associate, you will play a pivotal role in ensuring our clients receive top-tier support while gaining invaluable experience in a fast-paced corporate environment.
Why Join Us?
- Competitive hourly wage ($16.00 - $20.00).
- Flexible scheduling for students or those seeking work-life balance.
- Comprehensive training and mentorship programs.
- Opportunity for advancement into full-time management roles.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues efficiently to ensure high satisfaction rates.
- Document customer interactions and feedback accurately in our CRM systems.
- Collaborate with team members to improve service protocols.
- Assist in training new hires on company policies and procedures.
Qualifications
- High school diploma or GED required (current students welcome).
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite, Google Workspace).
- Ability to work in a fast-paced, team-oriented environment.
- Reliable transportation and a positive attitude.