Job Description
Launch your career in IT with our comprehensive paid training program! Phoenix Tech Solutions is seeking motivated individuals for entry-level night shift tech support roles. No experience required – we provide all necessary training to help you succeed in a remote work environment. Enjoy competitive pay, flexible scheduling, and opportunities for growth while serving clients across the United States.
What You'll Gain:
- 4-week paid training program covering networking, security basics, and troubleshooting
- Certification preparation for CompTIA A+
- Mentorship from senior engineers
- Full-time remote position with night shift hours (10 PM - 6 AM MST)
- Comprehensive benefits package after 90 days
Responsibilities
- Provide remote technical support via phone, chat, and email
- Troubleshoot hardware/software issues for enterprise clients
- Document cases in ticketing systems with detailed notes
- Collaborate with team members during complex escalations
- Maintain security protocols during remote access sessions
- Participate in ongoing skills development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows/Mac OS)
- Strong problem-solving and communication skills
- Comfortable working independently during night shifts
- Reliable home office setup with high-speed internet
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy