Job Description
Are you looking to launch your career in the technology sector without prior experience? ApexTech Solutions is seeking dedicated individuals to join our night shift support team in San Jose. We offer comprehensive paid training and a clear path for advancement.
As a key member of our support team, you will be the first point of contact for our clients, ensuring they receive the technical assistance they need around the clock. We pride ourselves on a diverse, inclusive workplace where everyone has the opportunity to succeed.
Responsibilities
- Provide exceptional customer service and technical support via phone and email during night shifts.
- Assist clients in resolving common technical issues and troubleshooting software problems.
- Document all customer interactions and technical resolutions in our ticketing system.
- Collaborate with the day shift team to ensure seamless workflow and knowledge transfer.
- Maintain a high level of professionalism and patience in a fast-paced environment.
Qualifications
- High School Diploma or GED required; equivalent experience considered.
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work flexible night shift hours (e.g., 10 PM - 6 AM).
- Strong communication skills and a customer-first attitude.