Job Description
Are you looking for an exciting opportunity to start your career? Apex Customer Solutions is currently hiring for Entry Level Night Shift Representatives in Columbus, OH.
We offer comprehensive paid training for all new hires, meaning no prior experience is necessary. Join a supportive team environment where you can grow professionally while enjoying the benefits of working the night shift.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Full medical, dental, and vision insurance.
- Clear career advancement paths within the company.
- Modern office facility with amenities.
Responsibilities
- Handle a high volume of inbound and outbound customer calls during night shifts.
- Assist customers with inquiries regarding products, services, and account details.
- Utilize provided training materials and scripts to resolve issues efficiently.
- Document customer interactions and feedback accurately in the CRM database.
- Collaborate with the shift team to meet daily performance goals.
- Maintain a professional and positive demeanor during peak call times.
Qualifications
- High School Diploma or GED equivalent is required.
- Must be available to work night shifts, including weekends and holidays.
- Basic computer literacy and typing skills (35+ WPM).
- Strong verbal communication and active listening skills.
- Able to work independently with minimal supervision.
- Willingness to learn and adapt to new technologies and processes.