Job Description
We are currently seeking driven individuals to join our growing team as Entry Level Remote Customer Support Representatives. This is a fantastic opportunity for those looking to start a career in a thriving industry, specifically for those seeking night shift jobs in Philadelphia, PA with the flexibility of remote work.
We offer comprehensive paid training to ensure you have all the tools necessary to succeed. Whether you are a student or looking for a career change, our supportive environment is designed for your growth.
Why Choose Us?
- Paid Training: No experience required; we train you from the ground up.
- Remote Flexibility: Work from the comfort of your home in Philadelphia.
- Night Shift Schedule: Enjoy a predictable evening schedule.
- Career Growth: Clear pathways for promotion to senior roles.
Responsibilities
- Assist customers via email, chat, and phone during evening hours.
- Resolve technical issues and answer product-related inquiries professionally.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the support team to improve service quality and processes.
- Learn and apply new software tools and company policies during training.
- Manage multiple tickets efficiently to ensure high customer satisfaction.
Qualifications
- No prior experience required; we provide the training.
- High school diploma or equivalent (GED).
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer proficiency and typing skills (40+ WPM).
- Ability to work night shifts (variable hours, e.g., 6 PM - 2 AM).
- Strong communication, active listening, and problem-solving skills.