Job Description
Launch your career in customer service with no experience required! Global Support Solutions Inc. is seeking motivated Night Shift Remote Specialists to join our dynamic Jacksonville team. We provide comprehensive paid training, flexible remote work options, and career growth opportunities. Work from home while supporting our clients with exceptional service during evening hours. Join a company that invests in your success!
Responsibilities
- Provide exceptional customer support via phone, chat, and email during night shift hours (11 PM - 7 AM EST)
- Process transactions and resolve inquiries using our proprietary CRM system
- Document interactions accurately in customer databases
- Collaborate with team leads to escalate complex issues
- Meet performance metrics for response time and resolution quality
- Participate in continuous improvement initiatives
- Adhere to company security protocols for remote work
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent (GED)
- Reliable internet connection and quiet home workspace
- Strong communication skills and professional phone demeanor
- Ability to work independently with minimal supervision
- Basic computer proficiency (typing, navigation)
- Flexibility to work nights and weekends as needed
- Positive attitude and willingness to learn