Job Description
Are you looking for a rewarding entry-level night shift job in San Jose, CA that offers flexibility and growth? TechForward Solutions is seeking dedicated individuals to join our support team. We pride ourselves on providing exceptional service to our clients, and we need passionate people to help us maintain our high standards.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour.
- Flexible Night Shift Schedule (10 PM - 6 AM).
- No prior experience necessary—comprehensive training provided.
- Health, Dental, and Vision Insurance after 90 days.
- Career advancement opportunities within the tech sector.
Responsibilities
- Assist customers via chat and email with technical inquiries and account issues.
- Troubleshoot common software and hardware problems.
- Maintain accurate records of customer interactions and resolutions.
- Collaborate with the day shift team to ensure seamless service continuity.
- Stay updated on product features and company policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Ability to work independently during night hours.
- Problem-solving mindset with a customer-first attitude.