Job Description
Join Nexus Global Services as an Entry-Level Night Shift Customer Specialist and launch your career in a dynamic 24/7 support environment. We're seeking motivated individuals who thrive in overnight settings to deliver exceptional client experiences while earning premium night shift differentials. This role offers structured training, career advancement pathways, and a supportive team culture dedicated to your professional growth. Enjoy competitive compensation, comprehensive benefits, and the unique opportunity to build foundational skills in customer relationship management while working during San Francisco's vibrant off-hours.
Responsibilities
- Provide 24/7 phone and email support to global clients across multiple time zones
- Document interactions and resolve customer inquiries with first-call resolution focus
- Collaborate with cross-functional teams using CRM platforms and ticketing systems
- Monitor system alerts and escalate technical issues to on-call engineers
- Maintain accurate client records in Salesforce and knowledge base contributions
- Participate in weekly training sessions to enhance product knowledge
- Support quality assurance initiatives through call audits and feedback implementation
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience or internship/volunteer background
- Excellent written and verbal communication skills in English
- Comfortable working overnight shifts (11 PM - 7 AM)
- Proficient with Microsoft Office Suite and CRM software
- Ability to multitask in high-pressure situations
- Basic technical troubleshooting aptitude
- Strong attention to detail and organizational abilities