Job Description
Join our dynamic team as an Entry-Level Night Shift Customer Service Specialist at Coastal Solutions Group! We're seeking motivated individuals to provide exceptional support during overnight hours while building foundational skills in a fast-paced environment. Enjoy competitive pay, comprehensive training, and opportunities for growth within our Virginia Beach headquarters. Perfect for night owls seeking career stability with minimal commute!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight shifts
- Process orders, resolve billing issues, and troubleshoot technical problems
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with day teams to ensure seamless service continuity
- Meet performance metrics including resolution rates and customer satisfaction
- Adhere to security protocols for sensitive customer data
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or call center experience
- Strong written and verbal communication skills
- Ability to multitask and prioritize in high-pressure situations
- Proficiency with basic computer applications
- Reliable transportation to Virginia Beach location
- Flexibility to work nights (10 PM - 6 AM) and weekends
- Positive attitude and commitment to customer satisfaction