Job Description
Join our dynamic team at Tampa Bay Solutions Group as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional weekend support to our growing client base. This role offers flexible Saturday/Sunday shifts with competitive pay and growth opportunities in a supportive environment. Perfect for students, career changers, or those seeking weekend work-life balance. Enjoy training, benefits eligibility, and a vibrant workplace culture focused on professional development.
What You'll Love:
- Consistent weekend schedule (no weekday commitments)
- Comprehensive paid training program
- Health benefits eligibility for part-time employees
- Clear advancement path to full-time roles
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Process transactions and resolve billing discrepancies
- Document customer interactions in CRM systems
- Collaborate with weekend support team for seamless handoffs
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Attend mandatory weekend team briefings
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office Suite
- Strong verbal communication skills
- Ability to work independently in fast-paced environment
- Customer service experience preferred but not required
- Flexibility to work rotating weekends (Sat/Sun)
- Reliable transportation to Harbour Island location
- Positive attitude with problem-solving aptitude