Job Description
Are you searching for a night shift job in Nashville, TN that offers growth and stability? We are looking for motivated Entry Level Customer Service Representatives to join our 24/7 operations team. If you are a night owl who thrives in a supportive, fast-paced environment, this is your chance to launch a rewarding career.
As part of our team, you will be the face of our company, ensuring our clients receive top-notch support during evening hours. We provide comprehensive training and a clear path for advancement, making this an ideal role for those starting their journey in customer service.
Responsibilities
- Handle inbound customer inquiries via phone and chat with a focus on resolving issues quickly.
- Process orders, returns, and account updates accurately.
- Maintain a positive, professional demeanor during night operations.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Identify and escalate complex issues to senior management.
Qualifications
- High School Diploma or GED required.
- Must be available to work the night shift (specifically 10:00 PM - 6:00 AM).
- Basic computer literacy and typing skills.
- Excellent verbal and written communication skills.
- Reliable transportation to work on a nightly basis.
- Ability to work independently with minimal supervision.