Job Description
Launch Your Career in Tech with Elite Night Operations
Are you seeking a dynamic entry-level opportunity that offers a unique work-life balance? Apex Tech Solutions is looking for motivated Junior Technical Support Specialists to join our elite night operations team. In this pivotal role, you will be the first line of defense for our global clients, ensuring 24/7 uptime and superior customer satisfaction. We value talent, drive, and a willingness to learn.
Why Choose Apex Tech Solutions?
- Competitive Compensation: Earn between $18.00 and $24.00 per hour.
- Career Acceleration: Clear, structured pathways to senior technical roles and management.
- Modern Facility: Work in a state-of-the-art environment in the heart of Raleigh, NC.
- Comprehensive Benefits: Health, dental, and vision insurance from day one.
Join a team where your growth matters and your contributions are recognized immediately.
Responsibilities
- Provide tier-1 technical support to end-users via phone, email, and chat during night shifts.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Document all technical issues, resolutions, and customer interactions in the ticketing system.
- Collaborate seamlessly with the day-shift team to ensure continuous workflow and issue resolution.
- Maintain a high level of professionalism and adhere to strict service level agreements (SLAs).
- Assist in the deployment of software patches and minor hardware upgrades.
Qualifications
- High School Diploma or GED required; Associate's degree in Information Technology or related field preferred.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and networking concepts.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills; able to explain complex concepts simply.
- Must be willing to work rotating night shifts (e.g., 6:00 PM – 2:00 AM or 10:00 PM – 6:00 AM).
- Flexibility to work weekends and holidays as required by business needs.