Job Description
Join our award-winning tech team in Seattle and jumpstart your career with comprehensive paid training! At TechForward Solutions Inc., we're committed to nurturing talent through our immersive 12-week IT Support Certification Program. No prior experience required – just your drive to learn and grow in one of America's most innovative tech hubs. You'll gain hands-on experience with enterprise systems, network troubleshooting, and customer service excellence while earning a competitive salary. Our graduates consistently advance to senior roles within 18 months. Benefits include: Health insurance, 401(k) matching, professional development stipends, and flexible remote options post-training. Ready to transform your future?
Responsibilities
- Complete intensive IT training curriculum covering hardware, networking, and security fundamentals
- Provide tier-1 technical support via phone, email, and chat for enterprise clients
- Document all troubleshooting steps and ticket resolutions in CRM systems
- Collaborate with senior engineers on complex system outages and projects
- Participate in weekly skill-building workshops and certification prep
- Maintain company assets (laptops, peripherals) and inventory systems
- Adhere to ITIL best practices for service delivery and incident management
Qualifications
- High school diploma or equivalent (college preferred but not required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends/on-call rotation
- Valid Washington State driver's license (for occasional client site visits)
- Pass background check and pre-employment drug screening
- Must reside within 50 miles of Seattle metro area