Job Description
Launch your tech career with our comprehensive paid training program! TechForward Solutions, a leading IT services provider in Seattle, is seeking motivated individuals to join our entry-level IT Support Specialist cohort. No prior experience required—we provide everything you need to succeed.
What You'll Gain:
- 12-week paid training covering hardware, networking, cybersecurity fundamentals, and customer service excellence
- Industry-recognized certifications (CompTIA A+, Google IT Support Professional)
- Mentorship from senior engineers and hands-on experience with enterprise systems
- Full-time position guaranteed upon successful completion of training
- Clear career path advancement to network engineering or cloud roles
Why Join Us? We're Seattle's top-rated employer for tech talent development, with 95% of trainees advancing to permanent roles. Our benefits package includes health insurance, 401k matching, and professional development stipends.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, chat, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document ticket resolutions in ITSM systems (ServiceNow/Jira)
- Collaborate with network and security teams on incident resolution
- Conduct user training on cybersecurity best practices
- Participate in after-hours rotation for critical system monitoring
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving skills and attention to technical detail
- Basic familiarity with Windows/macOS operating systems
- Excellent written and verbal communication skills
- Ability to learn quickly in a fast-paced training environment
- Customer service mindset with patience for user education
- Valid driver's license and reliable transportation for occasional on-site visits
- Pass background check and drug screening (pre-employment)