Job Description
Launch your tech career with comprehensive paid training at TechGrowth Solutions! We're seeking motivated individuals to join our Denver team as Entry-Level IT Support Specialists. No experience required – we provide all the technical training you need to succeed in this high-demand field. Our 12-week paid training program covers hardware troubleshooting, software installation, network basics, and customer service excellence. Enjoy competitive benefits, mentorship from industry experts, and clear career advancement paths within our rapidly growing company.
Why Join Us? We invest in our people. Beyond training, you'll gain exposure to cloud technologies, cybersecurity fundamentals, and enterprise systems. Our Denver hub offers collaborative workspaces, modern tech infrastructure, and a culture that celebrates continuous learning. Perfect for recent graduates or career changers ready to build lasting IT skills.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Troubleshoot hardware/software issues for enterprise clients
- Install/configure desktops, laptops, and peripheral devices
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex escalations
- Participate in ongoing training to maintain technical proficiency
- Deliver exceptional customer service with SLA adherence
Qualifications
- High school diploma or equivalent (required)
- No prior IT experience necessary (training provided)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent communication and customer service aptitude
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional site visits)
- Pass background check and drug screening