Job Description
Are you looking to kickstart your career in the booming tech industry? Nexus Solutions Inc. is currently hiring Entry Level Technical Support Specialists for our Boston operations. We specialize in providing top-tier customer service and technical solutions to clients nationwide.
We are looking for motivated individuals who are eager to learn. We provide comprehensive paid training for all new hires, meaning no prior experience is necessary. This is a fantastic opportunity to join a dynamic team with a clear path for career advancement while enjoying the flexibility of a weekend-focused schedule.
Why Join Us?
We are looking for motivated individuals who are eager to learn. We provide comprehensive paid training for all new hires, meaning no prior experience is necessary. This is a fantastic opportunity to join a dynamic team with a clear path for career advancement while enjoying the flexibility of a weekend-focused schedule.
Why Join Us?
- Full paid training program.
- Career growth opportunities in IT and Customer Success.
- Competitive salary with performance bonuses.
- Modern work environment in the Back Bay.
Responsibilities
- Provide exceptional technical support to customers via phone and email.
- Troubleshoot and resolve software and hardware issues efficiently.
- Document all customer interactions and technical resolutions in the CRM system.
- Collaborate with the senior support team to learn advanced troubleshooting techniques.
- Maintain a high level of professionalism and empathy during every interaction.
Qualifications
- High school diploma or GED is required.
- No prior technical experience is necessary; we provide the training.
- Basic computer literacy and familiarity with web browsers.
- Strong verbal communication skills and a positive attitude.
- Availability to work weekends (Saturday and Sunday) as part of the shift schedule.