Job Description
Launch your tech career with comprehensive paid training as an IT Support Specialist at TechGrowth Solutions! We're urgently hiring motivated individuals in San Francisco for a fully remote position with zero prior experience required. Our 12-week paid training program covers cloud computing, cybersecurity fundamentals, and enterprise systems. Join a dynamic team supporting Fortune 500 clients while earning competitive benefits including health insurance, 401k matching, and professional certifications.
Why This Role Stands Out:
- $0 Cost Training: Learn AWS, Azure, and CompTIA A+ certification prep
- 100% Remote: Work from anywhere in California
- Growth Path: Clear trajectory to senior roles in 18 months
- Urgent Hiring: Start training within 2 weeks of application
Responsibilities
- Provide Tier 1-2 technical support for enterprise systems via phone, chat, and ticketing systems
- Deploy and configure virtual desktop infrastructure (VDI) solutions
- Monitor and resolve network connectivity issues using diagnostic tools
- Document IT incidents and resolutions in ServiceNow platform
- Collaborate with cross-functional teams on infrastructure projects
- Participate in 24/7 on-call rotation (1 week/month)
- Maintain security compliance protocols for client systems
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic familiarity with Windows/macOS operating systems
- Strong problem-solving and customer service aptitude
- Ability to learn technical concepts quickly through structured training
- Excellent written and verbal communication skills
- Valid California driver's license (for occasional on-site visits)
- Pass background check and drug screening