Job Description
Launch your tech career with our comprehensive paid training program! TechGrow Academy is seeking motivated individuals for our Entry-Level IT Support Specialist position in sunny Orlando, Florida. No prior experience required – we provide all training needed to succeed in this high-demand field. Join our team of innovators and gain hands-on experience with cutting-edge technologies while building a stable, future-proof career path. Our 12-week paid training covers hardware troubleshooting, network security, cloud fundamentals, and customer service excellence. Upon completion, you'll transition to a full-time role with competitive benefits, career advancement opportunities, and a supportive mentorship program.
Why TechGrow Academy? We're not just a company – we're a launchpad for tech professionals. Our graduates have a 95% placement rate and average 35% salary growth within two years. Enjoy our modern workspace in Orlando's tech hub, flexible hybrid options, and access to continuous learning resources. This is your chance to transform your passion for technology into a rewarding career, starting day one with paid training and zero student debt.
Responsibilities
- Provide Tier 1 technical support to internal and external users via phone, email, and chat
- Diagnose and resolve hardware/software issues including Windows/Linux systems
- Install, configure, and maintain network infrastructure and security protocols
- Document technical solutions and create knowledge base articles
- Collaborate with senior engineers on system upgrades and projects
- Train end-users on new technologies and best practices
- Monitor system performance and implement preventive maintenance
- Adhere to ITIL processes for incident and change management
Qualifications
- High school diploma or equivalent; college degree preferred but not required
- Strong problem-solving skills and customer service mindset
- Basic familiarity with computer systems and internet technologies
- Ability to learn technical concepts quickly through structured training
- Excellent verbal communication and active listening skills
- Willingness to obtain CompTIA A+ certification during training
- Valid Florida driver's license (for occasional on-site support)
- Pass background check and pre-employment drug screening