Job Description
Launch your career in technology with our comprehensive paid training program! TechGrowth Solutions is seeking motivated entry-level professionals for our full-time IT Support Specialist role based in Minneapolis with remote flexibility. No prior experience required – we provide hands-on training in networking, cybersecurity, and system administration. Join our collaborative team and gain industry-recognized certifications while building a future-proof career in one of Minnesota's fastest-growing tech sectors.
Responsibilities
- Provide remote technical support to clients via phone, chat, and email
- Install, configure, and troubleshoot hardware/software systems
- Document issues and solutions using ITSM tools
- Collaborate with senior engineers on complex network issues
- Participate in ongoing training modules and certification prep
- Maintain security protocols and data privacy standards
- Contribute to system optimization and documentation updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Basic computer literacy and internet navigation skills
- Excellent written and verbal communication
- Self-motivated with willingness to learn new technologies
- Ability to work independently in remote environment
- Customer service mindset and patience
- Valid U.S. work authorization required