Job Description
Launch your tech career with our comprehensive paid training program! No experience required – we provide all the tools you need to succeed. Join our innovative team in New Orleans or work remotely while mastering essential IT support skills. This full-time role offers mentorship, structured learning, and a clear path to career advancement. Perfect for recent graduates and career changers passionate about technology.
Responsibilities
- Provide remote technical support via phone, chat, and email
- Troubleshoot hardware, software, and network issues
- Document cases and maintain ticketing systems
- Collaborate with senior engineers on complex problems
- Participate in bi-weekly training sessions
- Assist with on-site deployments in New Orleans area
- Stay updated on emerging technologies
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Self-motivated with attention to detail
- Comfort working in remote team environments
- Valid driver's license (for occasional on-site visits)