Job Description
Immediate Opening for Entry-Level IT Professionals in Philadelphia! InnovateTech Solutions is urgently seeking motivated tech enthusiasts to join our dynamic IT support team. If you're passionate about technology and eager to launch your career in a fast-paced environment, this is your golden opportunity. We provide comprehensive training and career growth pathways for dedicated candidates.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Assist with network troubleshooting, system setups, and peripheral installations
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on system upgrades and maintenance
- Conduct user training on new technologies and security protocols
- Monitor system performance and report anomalies
- Assist with asset management and inventory control
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and security fundamentals
- Strong problem-solving abilities and customer service orientation
- Proficient with Microsoft Office Suite and diagnostic tools
- Ability to work independently and as part of a collaborative team
- CompTIA A+ certification preferred but not required
- Valid driver's license and reliable transportation