Job Description
Join our dynamic tech team as an Entry Level IT Support Specialist and kickstart your career in the heart of Kansas City's booming tech sector! We're urgently hiring passionate tech enthusiasts to provide critical infrastructure support and deliver exceptional user experiences. This is your chance to grow professionally with hands-on experience in cutting-edge technologies while contributing to a company that values innovation and employee development. Don't miss this urgent opportunity to launch your IT career in a supportive, growth-oriented environment!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Manage helpdesk tickets and resolve user inquiries within SLA targets
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures, inventory, and incident reports
- Collaborate with senior IT staff on infrastructure projects
- Assist with cybersecurity best practices implementation
- Train employees on new software and system updates
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking, and security principles
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and problem-solving aptitude
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license required for occasional site visits