Job Description
Join TechNova Solutions' award-winning IT team and kickstart your career in the thriving tech hub of Colorado Springs! We're urgently seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge technologies while working in a collaborative, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and clear advancement paths in one of Colorado's fastest-growing tech sectors.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve desktop/laptop issues, printer configurations, and peripheral connectivity
- Implement cybersecurity best practices including endpoint protection and access controls
- Document IT procedures, knowledge base articles, and incident reports
- Assist with system deployments, software installations, and user training
- Collaborate with senior engineers on cloud migrations and network optimization
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (willing to train)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Strong troubleshooting skills with hardware and software issues
- Excellent communication abilities for non-technical users
- Ability to work independently and prioritize tasks in fast-paced environments
- Valid Colorado driver's license and reliable transportation