Job Description
Join our dynamic IT team as an Entry-Level Support Specialist in Baltimore! We're urgently hiring passionate tech enthusiasts to provide critical infrastructure support. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a fast-paced environment. Immediate start available!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote tools
- Manage helpdesk tickets and maintain service level agreements
- Assist with system installations, configurations, and upgrades
- Document processes and maintain knowledge base articles
- Collaborate with senior engineers on complex technical challenges
- Support office equipment (printers, AV systems) and cybersecurity protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 0-2 years of technical support or helpdesk experience
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting and customer service skills
- CompTIA A+ or Security+ certification preferred
- Ability to work flexible hours including occasional on-call duties