Job Description
Join our dynamic IT team at InnovateTech Solutions in Charlotte, NC! We're urgently seeking passionate entry-level talent to launch your tech career in a fast-growing environment. This is your opportunity to gain hands-on experience with cutting-edge systems while making an immediate impact on our operations. Our supportive culture emphasizes continuous learning and career growth, with mentorship from senior engineers and access to advanced training programs. Don't miss this chance to build a strong foundation in enterprise IT infrastructure and join a company that invests in its people.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person troubleshooting
- Install, configure, and maintain desktop hardware, software, and network peripherals
- Document IT assets, incidents, and resolutions in ServiceNow ticketing system
- Collaborate with cross-functional teams to implement security protocols
- Assist with onboarding new employees and IT equipment deployment
- Monitor system health and perform proactive maintenance
- Participate in disaster recovery drills and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service mindset with excellent communication skills
- Ability to troubleshoot hardware/software issues systematically
- Relevant certifications (CompTIA A+, Google IT Support) preferred
- Valid North Carolina driver's license for occasional off-site support
- Proficiency with Microsoft Office 365 and cloud platforms